Random Acts to IMAlive Journey: Inside the Life of an IMAlive Volunteer


From the UK

I’m volunteering for IMAlive because I want to find a way to make a difference in people’s lives.

In my day job, I’m a part time Administration worker in an office, but in an environment where we deal with a lot of young people with a wide variety of issues.  When I saw that Random Acts were willing to sponsor volunteers to train to become certified, I was excited at the prospect of learning new skills that would help me to be more effective in my job and also in other areas of my life.

In addition, as a mother of a teenager, I thought that learning how to listen better might be a useful tool when interacting with my daughter and also to help her and her group of friends when they are having a difficult time and need a friendly ear.

I’ve never done anything remotely like this before, and at the start I found it extremely daunting, but the training, together with the ongoing support of Supervisors helps immensely.  As I work part time, I love that I can volunteer for IMAlive shifts to fit in with my work and family commitments.

A surprising result of undergoing training has meant that I can now take a long hard look at how I react to some situations and has meant that I’m kinder to myself when I need to take a step back from something and also that it’s okay to say “no” if I’m feeling overwhelmed.

I’m so grateful that I was chosen to receive Random Acts sponsorship to become a certified crisis responder.  It’s made me so much more confident in dealing with problems at work and also, I feel more effective in situations which occur during everyday life.


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