Rachel from Ontario, Canada
I started volunteering with IMAlive with a keen interest in crisis intervention and how I could help someone in their darkest hours. I have always loved to learn and learning the HEART method helped me frame my thinking about how an interaction can take place between two equals instead of a person doling our advice or guidance and a person who listened. To me, this was a revolutionary way to think about helping people. The truth is we have a small window to make a difference to a complete stranger and with the tools of active listening and mirroring, we can help them better understand their own feelings.
It took me a very long time to figure out what I wanted to do as a career. I always wanted to help people but it took a lot of pit stops and evolution to arrive at working at non-profit organizations. For the past five years, my career has been in hospitals (which, in Canada, is a non-profit). I thrive on giving 100% to patients who vulnerable and depending on the care they receive to make it back home and back to their lives.
I am incredibly grateful to the SPN fam and Random Acts for making this training possible. Misha Collins has inspired me and encouraged me to take kindness and make it the philosophy that informs my choices and thinking every day.